Case study - WebTuna delivers global success for Ricardo

The Challenge

Ricardo had significant performance challenges in their environment. Their UK hosted SharePoint platform meant latency for users in the US and China. This latency caused poor performance, which impacted many of their employees. FSP addressed this problem by implementing additional regional hubs in China and the US, providing an architecture that linked the three farms together. End-users could access a single platform while three separate sets of infrastructure supported their activities, effectively reducing latency and improving performance for all end-users by moving the information required closer to the users.

To measure changes in performance, tests were required. Initially FSP used a process that took 5 days of manpower to setup, configure and run a test, followed by more work to collate the data and produce helpful charts. The time and effort required to complete each test made incremental improvements difficult and time-consuming to achieve.

The Solution

FSP choose WebTuna after extensive research to determine which tool would provide the real-time real-user monitoring needed to reduce the time spent evaluating performance before and after each improvement. WebTuna allowed FSP to immediately see the impact of each change, rather than having to wait 5 days and invest significant manpower to produce and evaluate the same data manually. “The business case to justify the purchase of WebTuna was very straightforward when you compare its very reasonable annual subscription against the time and effort of doing this work manually with Google Analytics and VisualStudio.”